Terms and Conditions of Hire
Cancellation Policy
A cancellation fee equal to 50% of the total trip cost, including Gratuity, is charged to the credit card on file for any cancellation that is made less than Eight (8) hours before the scheduled pickup time. Once an online reservation has been received and an email confirmation of said reservation has been returned to the Client, the total number hours of limousine service can not be reduced. All limousine runs are booked according to the Client's reservation form and are reserved for that time period, allowing us to book other limousine runs, before or after, depending on Client's reserved time. If your limousine service ends early for any reason, you will be charged for the total amount specified in the original limousine booking form emailed to Classic Touch Limousine by Client.
No Show Policy
If a Client fails to show at the designated location for which a scheduled reservation has been made, a No Show Fee equal to 100% of the total trip cost, including gratuity, is charged to the credit card on file. This includes any cancellations after a chauffeur has reached or is in route to a reservation's location.
Deposit Policy
A non-refundable deposit of $50 is required for all reservations and is charged to the credit card account on file.
Payment Policy
A Credit Card (American Express, Discover, Master Card and Visa) is the standard accepted and agreed upon payment method and must be on file prior to reservation's confirmation. The credit card on file will be used for all charges, unless otherwise indicated. A 20% gratuity is added to all limousine services. Charges will reflect costs incurred while performing transportation services for reservations placed with Classic Touch Limo by the client, its agents, and any individuals requesting transportation as an authorized employee of the client and will reflect costs including but not limited to trip charges, tolls, parking, and gratuity. Client is responsible for the full payment of any overtime charges, beyond the original reservation agreement. Overtime is charged in 1 hour increments and begins at 15 minutes into the hour. The time of limousine service ends when all passengers and belongings are removed from the vehicle and the limousine is clear to drive off.
Reservation Policy
Reservations may be booked 24 hours a day, 7 days a week, and 365 days a year via our Web site's online reservation - booking form. Any reservations, changes or cancellations may also be made by calling our reservation number: 949.587.2839. All reservations are accepted up to 24 hours in advance. Less than 24 hour notice is subject to availability. It is suggested that the Client supplies Classic Touch Limo's number to all traveling passengers.
Subcontracting Policy
Classic Touch Limousine reserves the right to subcontract any limousine service booked and confirmed with Classic Touch Limousine to our affiliate limousine companies should the need arise. We also reserve the right to supply the credit card information, submitted on our reservation form, with said affiliate limousine companies to cover the cost of limousine service.
No Smoking Policy
All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s). If smoking does occur, client will be charged a $300 fee.
Lost and Found Policy
Classic Touch Limo, or its drivers, are not responsible for lost or stolen items. Classic Touch Limo will make all possible attempts to retrieve items.
Special Amenities Policy
Our professional chauffeurs provide ice, soft drinks and bottled water for all passengers and if requested ahead of time, your choice of a bottle of Champagne or Wine. Client agrees that any passenger under 21 years of age shall not consume alcoholic beverages. Classic Touch Limo also strongly suggests the use of seat belts while the vehicle is in motion.
Other Policies
Client agrees that no illegal drugs will be consumed in our vehicle(s).
Clients agrees that the passenger capacity of any vehicle provided shall not be exceeded.
In case of misconduct or Drug use by Client or their party, or if Driver is or feels threatened, Driver has the right to terminate limousine service and this agreement without any refunds and drop all passengers off at the nearest safe location. Client holds Classic Touch Limo harmless and not liable for any personal or material damages arising from the conduct of Client and/or their party.
Client is responsible for damages to the vehicle committed by Client or their party during service, either willfully or accidentally. Any actions that cause damage on our vehicle(s) can result in extra charge, at least $100 or more.
If anything is lost or stolen inside the vehicle, there is a $100 minimum replacement fee.
If anyone gets sick and vomits in the vehicle, there is a $300 minimum clean up fee.
If passengers are minors, the divider stays open and a phone number(s) of one or more of the minors' parents must be provided to the driver prior to the start of service. If any under age drinking or drug use occurs, the service will be terminated immediately with no refund. The minors will be returned to the original pick up location and the parents will be called.
Waiver
If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time. Classic Touch Limo does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. Classic Touch Limo cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures or situations deemed as "Acts of God." Classic Touch Limo reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a vehicle of like kind and quality. Client waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued to Classic Touch Limo for the disputed service.
Indemnification and Hold Harmless
Classic Touch Limo and Client each agree to defend, indemnify, and hold harmless the other party from and against all claims, actions or causes of action, liabilities, including reasonable attorneys' fees, and costs arising from the defense of any claim, action, cause of action or liabilities arising out of or resulting from any act taken or committed by Classic Touch Limo or Client pursuant to the performance of each party's obligations hereunder. Classic Touch Limo and Client each agree to defend, indemnify, and hold harmless the other party for any claim, action, cause of action, and liabilities which may be asserted by third parties arising out of the performance of either party's obligations pursuant to this contract, except for the willful misconduct or gross negligence of the other party.
Litigation
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Regardless of the place of this agreement, the Client agrees that any disputes arising from this contract will be litigated or arbitrated in Orange County, California. In the event any legal action is taken by either party against the other party to enforce any of the terms and conditions of this agreement, it is agreed that the unsuccessful party to such action shall pay to the prevailing party therein all court costs, reasonable attorneys' fees, and expenses. This Agreement is governed and construed in accordance with the laws of the State of California, USA.
Acceptance
Client has read the terms and conditions stated above and agrees to all stated terms and conditions. Client hereby authorizes Classic Touch Limo to charge the credit card account on file for any transportation related services which may be rendered through Classic Touch Limo. This agreement will be considered accepted in its entirety when Client checks the "I Agree" box provided in the Limousine Online Reservation - Booking Form of this Web site.
